This Shipping & Delivery Policy explains how orders placed through zareliactive.com are processed and delivered to customers in the United Kingdom.
Order Processing
Orders are normally processed within 1–2 working days following payment confirmation.
Working days are Monday to Friday, excluding UK bank holidays. Orders placed during weekends or bank holidays will begin processing on the next working day.
During collection launches, promotional periods or unusually high demand, processing may take slightly longer. If a significant delay affects your order, we will contact you using the email address provided at checkout.
Once your order has been dispatched, you will receive a confirmation email containing your tracking information.
UK Delivery Options
We currently offer the following delivery options for eligible addresses within the United Kingdom.
Standard Delivery — Free
Standard Delivery is provided free of charge on all eligible UK orders.
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Processing time: 1–2 working days
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Estimated transit time after dispatch: 3–6 working days
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Estimated total delivery time: 4–8 working days
Express Delivery — Additional Cost
Express Delivery is available for customers who would like to receive their order sooner.
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Processing time: 1–2 working days
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Estimated transit time after dispatch: 1–3 working days
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Estimated total delivery time: 2–5 working days
The exact cost of Express Delivery will be clearly displayed at checkout before payment is completed.
Express Delivery is an optional service and will only be added when actively selected by the customer at checkout.
Delivery Estimates
Delivery timeframes begin after payment confirmation and include both order processing and transit time.
All delivery timeframes are estimates rather than guaranteed delivery dates unless Zareli Active expressly confirms a guaranteed date in writing.
Deliveries to Northern Ireland, the Scottish Highlands, the Channel Islands, the Isle of Man and other remote postcodes may require an additional 1–2 working days, depending on the destination and carrier service available.
Taxes, Duties and Additional Charges
The total amount payable to Zareli Active, including the product price, applicable taxes and any selected delivery charges, will be clearly displayed at checkout before payment is completed.
Applicable customs duties, import taxes and mandatory charges associated with delivering your order to the United Kingdom are included in the amount paid at checkout or covered by Zareli Active.
Customers should not be required to pay additional customs duties, import taxes, handling fees or unexpected delivery charges when their order arrives.
The only optional delivery charge is Express Delivery, where selected. Its cost will be clearly displayed before payment.
If a carrier contacts you requesting an unexpected customs or import payment, please do not make the payment before contacting us at contacto@zareliactive.com so that we can investigate.
Order Tracking
Once your order has been dispatched, you will receive a dispatch confirmation email containing your tracking number or tracking link.
Tracking information may take up to 48 hours to become available after the dispatch confirmation has been issued.
Tracking updates are provided by the carrier and may not appear immediately at every stage of the delivery journey.
If an order is sent in more than one parcel, you may receive a separate tracking number for each parcel.
Delivery Delays
Occasionally, deliveries may be affected by circumstances outside our reasonable control, including:
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Severe weather
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Carrier disruption
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Public holidays
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Customs or border processing
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Incorrect or incomplete delivery information
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Unusually high order volumes
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Events affecting transport or delivery networks
If your order has not arrived within the estimated timeframe, please contact us at contacto@zareliactive.com with your full name and order number.
We will review the tracking information, contact the carrier where appropriate and assist you with the next steps.
Nothing in this policy limits any statutory rights you may have in relation to delayed or undelivered orders.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address at checkout.
Please check the following information carefully before completing your order:
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Full name
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House or flat number
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Street name
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Town or city
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Postcode
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Email address
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Telephone number
If you notice an error after placing your order, contact us as soon as possible.
We will make reasonable efforts to update the delivery address before dispatch. However, address changes cannot be guaranteed once an order has entered processing or has been dispatched.
Once an order has been dispatched, we may be unable to redirect it.
Where an order cannot be delivered solely because the customer provided incorrect or incomplete address information, reasonable redelivery or return costs may apply. Any applicable charge will be communicated before a new delivery is arranged.
Missed, Refused or Uncollected Deliveries
Customers should monitor their tracking information and follow any instructions provided by the carrier following an unsuccessful delivery attempt.
If a parcel is returned because it was refused, not collected or could not be delivered using the information provided at checkout, please contact us.
Any redelivery or refund will be handled in accordance with our Returns & Refunds Policy and applicable consumer law.
Reasonable redelivery costs may apply where the delivery failed because the parcel was refused, left uncollected or the customer provided incorrect delivery information.
Partial Deliveries
Some orders may be delivered in more than one parcel due to product availability or logistics arrangements.
Where an order is divided into multiple parcels, you may receive separate tracking details for each parcel.
You will not be charged an additional Standard Delivery fee because an order has been divided into separate parcels.
Lost or Missing Parcels
Where Zareli Active arranges the carrier, your order remains our responsibility until it comes into the physical possession of you or a person identified by you to receive it.
If tracking shows that your order has been delivered but you cannot locate it, please:
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Check with other members of your household.
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Check any designated safe place at the delivery address.
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Check with neighbours or building reception.
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Review any delivery photograph or notification provided by the carrier.
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Contact us if the parcel is still missing.
You may contact the carrier directly for additional tracking information, but this does not replace our responsibility to assist you.
Contact contacto@zareliactive.com with your full name, order number and delivery details. We will investigate the delivery and provide an appropriate resolution where the parcel has been confirmed as lost or incorrectly delivered.
Items Damaged During Delivery
If your order arrives damaged during delivery, please contact us as soon as reasonably possible at contacto@zareliactive.com.
Please include:
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Your full name
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Your order number
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A clear description of the issue
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Clear photographs of the affected item
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Clear photographs of the external and internal packaging
We will review the information and provide an appropriate resolution in accordance with our Returns & Refunds Policy and your applicable consumer rights.
Contact Us
For questions regarding delivery, tracking or an existing order, contact:
Email: contacto@zareliactive.com
Website: https://zareliactive.com
Please include your full name and order number so that we can assist you more efficiently.
Changes to This Policy
We may update this Shipping & Delivery Policy when necessary to reflect changes to our delivery services, legal obligations or logistics arrangements.
The date of the latest revision will be displayed at the top of this page.
Any changes will apply to orders placed after the updated policy takes effect and will not reduce any rights attached to orders placed previously.
This policy does not limit any mandatory consumer rights available under applicable law.