Shipping Policy – Zareli
Shipping Policy – Zareli
At Zareli, we are committed to providing a smooth, transparent and reliable delivery experience from the moment you place your order until it arrives.
Order Processing
All orders are processed within 1 to 3 business days after payment confirmation.
Orders are not processed on weekends or UK bank holidays.
During periods of high demand, processing times may be slightly extended. If there is a significant delay affecting your order, we will contact you using the email address provided at checkout.
Delivery Options
We offer the following delivery options for customers in the United Kingdom:
Standard Delivery — Free
Standard delivery is free on all orders within the United Kingdom.
Estimated delivery time: 5 to 10 business days after dispatch.
Express Delivery — Additional Cost
Express delivery is available for customers who would like to receive their order sooner.
Estimated delivery time: 2 to 5 business days after dispatch.
Express delivery has an additional cost. The exact amount will be displayed clearly at checkout before you complete your purchase.
Delivery times begin after the order has been processed and dispatched. All delivery times are estimates and may be affected by circumstances outside our reasonable control.
No Hidden Fees
The price shown at checkout includes all applicable taxes and charges related to your order.
Customers will not be required to pay additional customs duties, import taxes, handling fees or unexpected delivery charges when the order arrives.
Zareli covers any applicable import or customs charges associated with delivering your order to the United Kingdom.
The only optional additional delivery charge is Express Delivery, which is displayed clearly at checkout before payment.
If a courier contacts you requesting an unexpected customs or import payment, please do not make the payment and contact us immediately at:
Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing your tracking number.
You can use this tracking number to follow the progress of your delivery.
Please allow some time for the tracking information to become available after receiving your dispatch confirmation.
Delivery Delays
Occasionally, deliveries may be delayed due to circumstances outside our reasonable control, including courier disruption, severe weather, public holidays or unusually high demand.
If your order experiences a significant delay, please contact us so we can help review its status.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address at checkout.
Please carefully check your:
- Full name
- House or flat number
- Street name
- City
- Postcode
- Contact details
Zareli is not responsible for delivery problems caused by incorrect, incomplete or outdated information provided by the customer.
If you notice an error after placing your order, please contact us as soon as possible. We cannot guarantee that the address can be changed after the order has been processed or dispatched.
Undelivered Orders
If an order cannot be delivered because of an incorrect address, the recipient being unavailable, failure to collect the parcel or refusal of delivery, the customer may be responsible for reasonable reshipping or return costs.
We recommend monitoring the tracking information and contacting the courier if a delivery attempt is missed.
Partial Deliveries
In some cases, an order may be delivered in more than one package.
If this happens, you may receive separate tracking numbers. There will be no additional standard delivery charge for packages shipped separately.
Lost or Missing Parcels
If your tracking information shows that your order has been delivered but you have not received it, please:
- Check with other members of your household.
- Check any safe places around the delivery address.
- Check with your neighbours.
- Contact the courier using your tracking number.
- Contact Zareli if you are still unable to locate the parcel.
We will help review the delivery information and assist you with the next appropriate steps.
Contact
For questions about delivery or tracking, please contact us at:
Please include your full name and order number so we can assist you more quickly.
Zareli reserves the right to update this Shipping Policy when necessary to reflect improvements to our delivery service.