Shipping Policy – Zareli
Shipping Policy – Zareli
At Zareli, we work to provide a smooth and reliable shopping experience, from the moment you place your order to the final delivery.
Order Processing
All orders are processed within 1 to 3 business days after payment confirmation.
Orders are not processed on weekends or bank holidays.
During periods of high demand, order processing times may be slightly extended.
Delivery Options
We offer the following shipping options for customers in the United Kingdom:
Standard Delivery
United Kingdom: 5 to 10 business days
Express Delivery
United Kingdom: 2 to 5 business days
Delivery times are estimates and may vary depending on external factors.
Delivery costs are calculated at checkout.
Standard Delivery may be free during active promotions.
Express Delivery may have an additional cost, which will be shown before completing your purchase.
Order Tracking
Once your order has been shipped:
You will receive an email with your tracking number
You will be able to check the delivery status at any time
Delivery Delays
Zareli is not responsible for delays caused by:
Courier or delivery companies
Customs procedures, where applicable
Incorrect or incomplete delivery information
External circumstances or events beyond our control
Delivery Address
It is the customer’s responsibility to provide a complete and correct delivery address.
Zareli is not responsible for delivery issues caused by incorrect, incomplete or outdated address details provided by the customer.
Undelivered Orders
If an order cannot be delivered due to:
Incorrect address
The recipient being unavailable
Failure to collect the parcel
Refusal of delivery
The customer may be responsible for any reshipping or return costs.
Customs, Duties and Taxes
For orders shipped to the United Kingdom from outside the UK, customs duties, VAT or other import charges may apply depending on the order value, delivery location and applicable regulations.
Any customs duties, import taxes or additional charges are the responsibility of the customer, unless stated otherwise at checkout.
The courier or delivery company may contact you directly if any charges are due before delivery. The UK government also states that parcels sent to Great Britain from outside the UK may be subject to VAT, customs duty or other charges depending on the goods and value.
Partial Deliveries
In some cases, orders may be shipped in separate packages.
If this happens, you may receive more than one tracking number.
Lost or Missing Parcels
If your tracking information shows that your order has been delivered but you have not received it, please contact the courier first and then contact our support team so we can help review the situation.
Contact
For any questions related to shipping, please contact us at:
contacto@zareliactive.com
Zareli reserves the right to update or modify this Shipping Policy at any time in order to improve the service we provide.