Terms of Service
Terms of Service – Zareli
These Terms of Service govern the access to and use of our website, online store and services offered by Zareli.
By accessing, browsing or using our store, you agree to these Terms of Service, together with our related policies, including our Privacy Policy, Shipping Policy and Returns & Refund Policy.
1. Use of the Website
By using this website, you confirm that:
You are at least the age of majority in your country or place of residence
You will use our website and services only for lawful purposes
You will not use the website in a way that may damage, interrupt or compromise the platform or other users
You will not attempt to access restricted areas of the website without authorisation
We reserve the right to limit, suspend or cancel access to our website if we believe there has been misuse, unlawful activity or a breach of these Terms.
2. Account and Personal Information
To place an order or use certain features of our store, you may be required to provide personal information.
You agree that:
The information you provide is accurate, complete and up to date
You are responsible for maintaining the confidentiality of your account information
You will not share your login details or credentials with third parties
You are responsible for any activity carried out through your account
Your personal information will be handled in accordance with our Privacy Policy.
3. Products
We make every effort to display our products as accurately as possible.
However:
Product colours may vary depending on your device, screen settings or lighting
Product descriptions, images and availability may be updated without prior notice
We reserve the right to modify, discontinue or remove products at any time
Product availability is not guaranteed until your order has been accepted and processed
4. Orders
When you place an order through our store:
You are making an offer to purchase the selected product(s)
We reserve the right to accept or reject any order
Your order is confirmed once payment has been successfully processed and the order confirmation has been issued
We may refuse or cancel an order if there is an error, stock issue, payment issue, suspected fraud or other valid reason
Once an order has been confirmed, we cannot guarantee that it can be cancelled or changed before dispatch.
Returns and refunds are handled in accordance with our Returns & Refund Policy.
5. Prices and Payments
All prices are displayed on our website and may change without prior notice.
You agree that:
You will provide valid and accurate payment information
All payments must be authorised by the payment provider
We are not responsible for delays caused by payment verification or bank processing times
Taxes, duties, customs fees or additional charges may apply depending on your location and are the responsibility of the customer, unless stated otherwise at checkout
All payments are processed securely through trusted third-party payment providers.
6. Shipping and Delivery
Delivery times shown on our website are estimates only.
Although we aim to deliver orders within the estimated timeframe, we do not guarantee exact delivery dates.
Zareli is not responsible for delays caused by external logistics providers, customs checks, incorrect delivery information, weather conditions, peak periods or other circumstances beyond our control.
Please ensure that your delivery details are correct before completing your order.
7. Returns, Refunds and Cancellation Rights
Returns and refunds are governed by our Returns & Refund Policy.
Customers in the United Kingdom purchasing online may have a legal right to cancel an order within 14 days of receiving it, in accordance with applicable consumer protection laws.
Our 30-day return period may offer additional flexibility, provided that the returned item meets the conditions stated in our Returns & Refund Policy.
Nothing in these Terms affects your statutory rights.
8. Intellectual Property
All content on this website, including text, images, graphics, product photos, design, layout, logos, branding and other materials, belongs to Zareli or its licensors.
You may not, without prior written permission:
Copy
Reproduce
Distribute
Modify
Sell
Use our content for commercial purposes
Use our branding, images or materials in a misleading way
Unauthorised use of our intellectual property is strictly prohibited.
9. Third-Party Links
Our website may contain links to third-party websites, platforms or services.
We are not responsible for the content, privacy practices, policies, security or accuracy of any third-party websites.
Accessing third-party websites is done at your own risk.
10. Third-Party Technology
Our store may use third-party technology providers to operate securely and efficiently, including payment processors, website platforms, analytics tools, marketing tools and logistics services.
These providers help us operate the store, process payments, manage orders and improve the customer experience.
All purchases are made directly with Zareli, unless clearly stated otherwise.
11. User Content, Reviews and Feedback
If you submit reviews, comments, feedback, suggestions, photos or other content to Zareli, you agree that:
The content is accurate and lawful
The content does not infringe the rights of any third party
The content does not contain offensive, defamatory, abusive, misleading or illegal material
We may use, display, edit or share the content for business, marketing or improvement purposes, without compensation
We reserve the right to remove any user content that we consider inappropriate or in breach of these Terms.
12. Errors, Inaccuracies and Updates
Occasionally, information on our website may contain errors, inaccuracies or omissions related to product descriptions, pricing, promotions, availability, delivery times or other content.
We reserve the right to correct errors, update information, change prices or cancel orders where necessary, without prior notice.
13. Prohibited Use
You must not use our website or services for:
Any unlawful, fraudulent or abusive purpose
Attempting to interfere with the security or operation of the website
Uploading malicious code, viruses or harmful software
Collecting data from other users without authorisation
Using bots, scrapers or automated systems without permission
Impersonating another person or providing false information
Violating any applicable laws or regulations
We reserve the right to take appropriate action if prohibited use is detected.
14. Limitation of Liability
To the fullest extent permitted by law, Zareli will not be responsible for:
Indirect, incidental or consequential losses
Loss of profits, revenue, data or business opportunity
Interruptions, delays or errors in the website
Losses caused by third-party providers or external services
Losses resulting from misuse of our website or products
This does not exclude or limit any liability that cannot be excluded under applicable law, including your statutory consumer rights.
Your use of the website is at your own responsibility.
15. Changes to These Terms
We may update, change or replace these Terms of Service at any time.
Any updates will be posted on this page.
Your continued use of our website after changes are published means that you accept the updated Terms.
16. Governing Law
These Terms shall be interpreted in accordance with the applicable laws of the United Kingdom, unless mandatory consumer protection laws in your country of residence provide otherwise.
17. Contact
For any questions about these Terms of Service, please contact us at:
contacto@zareliactive.com