Contact Us
At Zareli Active, we are committed to providing clear, helpful and carefully handled customer care.
Our team can assist with questions concerning products, sizing, orders, delivery, returns, refunds, payments and privacy.
Customer Care
For assistance, contact us by email:
You can also send your enquiry using the contact form available on this page.
Customer Care Hours
Monday to Friday: 9:00 AM–6:00 PM, UK time
Our customer care team is not normally available on weekends or UK bank holidays.
Messages received outside these hours will be reviewed on the next business day.
Response Time
We aim to respond within 1–2 business days.
Response times may be slightly longer during launches, promotional periods or UK bank holidays. We appreciate your patience while our team carefully reviews your enquiry.
How We Can Help
You can contact us regarding:
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Product information.
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Sizing and fit guidance.
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Material composition and product care.
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Order confirmations.
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Order changes or cancellations.
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Payment enquiries.
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Shipping and delivery.
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Order tracking.
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Delayed or missing parcels.
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Returns and refunds.
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Faulty, damaged or incorrect products.
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Privacy and data protection requests.
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General questions about Zareli Active.
Order Enquiries
When contacting us about an order, please include:
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Your full name.
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Your order number.
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The email address used at checkout.
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A clear description of your request.
This information helps us locate your order and assist you more efficiently.
Please do not include your complete payment card number, card security code or customer account password.
Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible.
We will make reasonable efforts to process the request before dispatch, but changes or cancellations cannot be guaranteed once processing has started.
If the order has already been dispatched, you may need to wait for delivery and then follow our return procedure.
Shipping and Tracking
Your dispatch confirmation will include a tracking number or tracking link.
If your order has not arrived within the estimated delivery timeframe, contact us with your full name and order number so that we can review the delivery.
Complete processing, delivery and tracking information is available in our Shipping & Delivery Policy.
Returns and Refunds
Return and cancellation requests can be submitted through your customer account:
https://account.zareliactive.com
You may also request a return by emailing:
Please review our Returns & Refunds Policy before sending a product.
Once your request has been registered, we will provide the correct return address and instructions. Please do not send a return to the address displayed on the original parcel unless our customer care team confirms that it is the appropriate return address.
Faulty, Damaged or Incorrect Products
If a product arrives faulty, damaged, materially different from its description or different from what you ordered, contact us promptly.
Please include:
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Your full name and order number.
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A clear description of the issue.
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Photographs of the product, where reasonably possible.
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Photographs of the packaging where relevant.
We will review the information and provide an appropriate resolution in accordance with our Returns & Refunds Policy and your applicable consumer rights.
Privacy Requests
For questions about your personal information or to exercise a data protection right, contact:
Please use the email subject line:
Privacy Request – Zareli Active
Include sufficient information to help us identify the relevant account or interaction. We may request additional information where reasonably necessary to confirm your identity and protect your information.
Data Protection Complaints
To raise a complaint about how your personal information has been handled, email:
Please use the subject line:
Data Protection Complaint – Zareli Active
We will acknowledge the complaint within 30 days, investigate it without undue delay, keep you reasonably informed and notify you of the outcome.
Further information is available in our Privacy Policy.
Important Security Notice
Zareli Active will never ask you by email to provide:
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Your complete payment card number.
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Your card security code.
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Your customer account password.
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Your PayPal password.
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A verification code sent by your bank or payment provider.
For your security, never send complete payment credentials or passwords through email or the contact form.
If you receive a suspicious message claiming to represent Zareli Active, forward the details to contacto@zareliactive.com.
Contact Details
Email: contacto@zareliactive.com
Website: zareliactive.com
Customer care hours: Monday to Friday, 9:00 AM–6:00 PM, UK time
Typical response time: 1–2 business days
Complete business information is available in our Company Information & Legal Notice.