Contact
Contact Information – Zareli
At Zareli, we are committed to providing helpful, reliable and carefully handled customer support.
Our team is available to assist you with questions about our products, orders, deliveries, returns and refunds.
Customer Support
For assistance, contact us by email:
You can also contact us through the contact form available on our website:
Customer Service Hours
Monday to Friday: 9:00 AM to 6:00 PM — UK time
Customer support is unavailable on weekends and UK bank holidays.
Messages received outside our customer service hours will be reviewed on the next business day.
Response Time
We aim to respond to all enquiries within 1 to 2 business days.
During periods of high demand, promotional events or public holidays, responses may take slightly longer. We appreciate your patience while our team carefully reviews your request.
How We Can Help
You can contact us regarding:
- Product information
- Sizing and fit guidance
- Order confirmation
- Order changes or cancellations
- Payment enquiries
- Shipping and delivery
- Order tracking
- Returns and refunds
- Faulty, damaged or incorrect products
- Privacy and data protection requests
- General questions about Zareli
Order Enquiries
When contacting us about an order, please include:
- Your full name
- Your order number
- The email address used to place the order
- A clear description of your request
This information helps us locate your order and assist you more efficiently.
Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible.
We will attempt to process your request before dispatch, but changes or cancellations cannot be guaranteed once the order has entered processing or has been shipped.
Returns and Refunds
Return and cancellation requests can be submitted through your customer account:
https://account.zareliactive.com
You may also contact us at:
Please review our Returns & Refunds Policy before sending a product back. The correct return address and instructions will be provided after your request has been registered.
Faulty, Damaged or Incorrect Products
If your order arrives faulty, damaged or different from what you ordered, please contact us promptly.
Include:
- Your order number
- A description of the issue
- Clear photographs of the product
- Clear photographs of the packaging, where relevant
Our team will review the information and provide an appropriate solution.
Privacy Requests
For privacy questions, requests concerning your personal information or data protection complaints, contact:
Please use one of the following email subject lines:
- Privacy Request – Zareli
- Data Protection Complaint – Zareli
Important Notice
Zareli will never request your complete card number, card security code or account password by email.
For your security, please do not send full payment credentials or passwords when contacting customer support.
Contact Details
Email: contacto@zareliactive.com
Website: https://zareliactive.com
Customer service hours: Monday to Friday, 9:00 AM to 6:00 PM — UK time
Response time: 1 to 2 business days
Our goal is to make every interaction with Zareli clear, smooth and professionally handled.