Privacy Policy – Zareli

At Zareli, we respect your privacy and are committed to handling your personal information fairly, transparently and securely.

This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit our website, create an account, place an order, contact us, subscribe to marketing communications or otherwise interact with our online store.

Who We Are

Zareli operates the online store available at:

https://zareliactive.com

For the purposes of applicable UK data protection law, Zareli is responsible for the personal information processed through this online store.

For privacy questions, rights requests or data protection complaints, contact:

contacto@zareliactive.com

Personal Information We Collect

Depending on how you interact with Zareli, we may collect the following information:

Identity and Contact Information

• Full name
• Email address
• Telephone number
• Billing address
• Delivery address
• Customer account information

Order and Transaction Information

• Products ordered
• Selected sizes and colours
• Order value
• Discounts and promotional offers
• Payment status
• Delivery method
• Tracking information
• Order history
• Returns, refunds and cancellations

Payment Information

Payments are processed by authorised payment providers, such as PayPal, card processors and other payment methods available at checkout.

Zareli does not normally receive or store your complete card number, security code or full payment credentials.

We may receive limited payment information, including:

• Payment confirmation
• Payment method
• Transaction reference
• Billing status
• Card type or final digits, where provided by the payment processor

Website and Device Information

When you visit our website, we may collect:

• IP address
• Browser type
• Device type
• Operating system
• General location derived from your IP address
• Pages and products viewed
• Links selected
• Referring website
• Session activity
• Shopping basket activity
• Checkout activity
• Cookie and consent preferences

Customer Support Information

When you contact us, we may collect:

• Email communications
• Questions and support requests
• Complaints
• Return reasons
• Photographs of faulty, damaged or incorrect products
• Feedback and survey responses

Marketing Information

Where applicable, we may collect:

• Newsletter subscription status
• Marketing preferences
• Email engagement information
• Responses to promotions
• Advertising interactions
• Records of consent or withdrawal of consent

We do not intentionally request sensitive personal information, such as health information, religious beliefs, political opinions or biometric data.

How We Collect Personal Information

We may collect personal information:

Directly From You

For example, when you:

• Place an order
• Create a customer account
• Contact customer support
• Submit a return request
• Subscribe to our newsletter
• Complete a form
• Participate in a promotion
• Provide feedback or a review

Automatically

Certain information may be collected automatically through:

• Cookies
• Pixels
• Tags
• Local storage
• Analytics technologies
• Website security tools
• Fraud-prevention systems

From Service Providers

We may receive information from service providers that help us operate the store, including:

• Shopify
• Payment providers
• PayPal
• Delivery and logistics partners
• Analytics providers
• Advertising platforms
• Customer support tools
• Fraud-prevention services

How We Use Personal Information

We may use personal information to:

• Process and manage orders
• Confirm payments
• Deliver purchases
• Provide tracking information
• Manage customer accounts
• Process returns, refunds and cancellations
• Respond to questions and complaints
• Provide customer support
• Detect and prevent fraud
• Protect our website and customers
• Maintain business and financial records
• Improve our website, products and services
• Understand website performance
• Personalise the shopping experience
• Send marketing communications where permitted
• Measure advertising performance, subject to applicable consent requirements
• Establish, exercise or defend legal claims
• Comply with legal, tax, accounting and regulatory obligations

Lawful Bases for Processing

We only process personal information when we have a valid legal basis.

Depending on the purpose, we may rely on:

Contract

We process information when necessary to:

• Accept and manage your order
• Process payment
• Deliver products
• Provide customer support
• Process returns and refunds
• Perform our obligations to you

Legal Obligation

We may process information when necessary to comply with:

• Tax and accounting requirements
• Consumer protection laws
• Fraud-prevention obligations
• Court orders
• Regulatory or legal requirements

Legitimate Interests

We may process information where necessary for legitimate business interests, provided those interests are not overridden by your rights.

These interests may include:

• Operating and improving our store
• Protecting our website and systems
• Preventing fraud and misuse
• Understanding store performance
• Managing customer relationships
• Responding to enquiries
• Establishing or defending legal claims

Consent

We may rely on your consent for:

• Sending certain marketing communications
• Using non-essential advertising technologies
• Using cookies where consent is required
• Sharing information for certain advertising purposes

You may withdraw your consent at any time. Withdrawal does not affect processing that occurred before consent was withdrawn.

Shopify and Our Online Store

Our store is hosted through Shopify, which provides the ecommerce platform used to offer products and process orders.

Shopify may process personal information to provide services such as:

• Website hosting
• Shopping basket functionality
• Checkout
• Customer accounts
• Order administration
• Store security
• Analytics
• Fraud prevention

Shopify may also process certain information for its own purposes in accordance with its privacy practices.

Sharing Personal Information

We may share personal information with trusted service providers where necessary to operate our store.

These may include:

• Shopify and ecommerce platform providers
• Payment processors and PayPal
• Banks and payment networks
• Delivery companies and couriers
• Warehouses and logistics providers
• Email and communication providers
• Customer support platforms
• Analytics providers
• Advertising and marketing providers
• Website security and fraud-prevention services
• Accountants, lawyers, insurers and professional advisers
• Regulators, courts, law-enforcement agencies or public authorities where legally required

These providers receive only the information reasonably necessary to perform their services.

We do not sell personal information in exchange for money.

We may share limited online identifiers with analytics or advertising providers where permitted by law and, where required, after obtaining your consent.

Business Transfers

If Zareli is involved in a sale, merger, restructuring, financing, acquisition or transfer of business assets, personal information may be disclosed to relevant advisers and potential purchasers.

Any receiving organisation will be required to handle personal information in accordance with applicable data protection law.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate correctly, improve performance and support analytics and advertising.

Strictly Necessary Cookies

These cookies support essential functions such as:

• Keeping products in your basket
• Remembering checkout progress
• Maintaining website security
• Preventing fraud
• Remembering privacy preferences
• Supporting account login

These cookies may be used without consent where legally permitted because they are necessary to provide the requested service.

Analytics and Performance Cookies

These technologies help us understand:

• How customers use the website
• Which pages are visited
• Whether technical errors occur
• How the website performs
• Which improvements may be helpful

Where consent is legally required, these technologies will only be activated after consent has been provided.

Advertising Cookies

Advertising technologies may be used to:

• Measure advertising campaigns
• Understand whether an advertisement resulted in a visit or purchase
• Limit repeated advertisements
• Personalise advertising
• Create relevant advertising audiences

Where required by law, advertising technologies will not be activated until you provide consent.

You can accept, reject or manage relevant cookies through the cookie preferences available on our website.

You may also manage cookies through your browser settings. Disabling necessary cookies may prevent parts of the store from functioning correctly.

Marketing Communications

If you subscribe to our newsletter or otherwise agree to receive marketing, we may send you:

• Product updates
• Promotional offers
• New collection announcements
• Early access information
• Brand news

You can unsubscribe at any time by:

• Selecting the unsubscribe link in a marketing email
• Changing your marketing preferences, where available
• Contacting contacto@zareliactive.com

We may retain limited information on a suppression list to ensure that marketing is not sent to someone who has opted out.

Order confirmations, delivery updates, return information, security notices and other service communications are not marketing messages. These communications may still be sent when necessary to complete an order or provide a requested service.

International Data Transfers

Some service providers may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we use appropriate safeguards permitted under applicable UK data protection law.

Depending on the circumstances, these safeguards may include:

• UK adequacy regulations
• Approved contractual protections
• The UK International Data Transfer Agreement
• The UK Addendum to approved contractual clauses
• Appropriate technical and organisational measures
• Other legally permitted transfer mechanisms

You may contact us for further information about the safeguards used for relevant international transfers.

Data Retention

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

When determining the appropriate retention period, we consider:

• The nature and sensitivity of the information
• The purpose for which it is used
• Whether an active customer relationship exists
• Tax, accounting and consumer law requirements
• Fraud-prevention and security needs
• Limitation periods for legal claims
• Whether deletion has been requested
• Whether information is required to respect an unsubscribe request

Order and transaction records may be retained for the period required by applicable tax, accounting and consumer laws.

Marketing information is retained until you unsubscribe or until it is no longer reasonably necessary.

Limited suppression information may be retained to ensure that we continue to respect an opt-out request.

When information is no longer required, it will be deleted, anonymised or securely restricted unless continued retention is required by law.

Data Security

We use reasonable technical and organisational measures designed to protect personal information against:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

These measures may include access controls, secure connections, service-provider assessments and account security procedures.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You are responsible for keeping your account password confidential. Contact us if you suspect unauthorised access to your account.

Automated Processing and Fraud Prevention

We may use automated tools provided by Shopify, payment providers or fraud-prevention services to identify potentially fraudulent, suspicious or unauthorised transactions.

These tools may consider information such as:

• Transaction details
• Device information
• IP address
• Order history
• Payment risk indicators

We do not intend to make decisions based solely on automated processing that produce legal or similarly significant effects without an appropriate legal basis and the safeguards required by law.

Children’s Privacy

Our store is not specifically directed at children.

We do not knowingly collect personal information from children where parental permission or another lawful basis would be required.

If you believe that a child has provided personal information improperly, please contact us so we can review and take appropriate action.

Your Data Protection Rights

Depending on the circumstances, you may have the right to:

• Be informed about how your information is used
• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Request restriction of processing
• Object to certain processing
• Object to direct marketing at any time
• Request data portability
• Withdraw consent
• Raise a data protection complaint
• Challenge certain automated decisions

These rights are not absolute and may be subject to legal conditions or exemptions.

To exercise your rights, contact:

contacto@zareliactive.com

Please use the subject line:

Privacy Request – Zareli

We may request information reasonably necessary to confirm your identity and protect your account.

Data Protection Complaints

If you are concerned about how Zareli has collected or used your personal information, you can submit a complaint to:

contacto@zareliactive.com

Please use the subject line:

Data Protection Complaint – Zareli

We will:

• Acknowledge your complaint within 30 days
• Investigate it without undue delay
• Keep you reasonably informed
• Notify you of the outcome

Right to Complain to the ICO

You also have the right to complain to the Information Commissioner’s Office, the UK’s independent data protection regulator.

Telephone: 0303 123 1113

We would appreciate the opportunity to address your concern directly, but you are not required to contact us before approaching the ICO.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect:

• Changes to our services
• Changes to service providers
• New legal requirements
• Changes to how personal information is used
• Security or operational improvements

The latest version will be published on this page with the updated revision date.

Material changes will be communicated where required by law.

Contact

For questions, privacy requests or data protection complaints, contact:

Email: contacto@zareliactive.com
Website: https://zareliactive.com